What is your return policy?
What is your return policy?
We are committed to designing products that help you live your best life, but if an item is not working for you, we are here to help. To be eligible for a return, an item must meet the following conditions:
- It has been less than 45 days since you purchased the item
- It is in its original, unused and unassembled condition, and it is in its original packaging complete with tags, instructions, and inserts.
- It has not been customized (color, finish, dimensions, upholstery, etc.)
- It is not a clearance item
- It is an eligible return item. Items that are not eligible for return are specified on the product page under the description.
Log into your account with the email address that you used to place the order. You will receive a 6 digit code through your email to access your account. Once you are in your account, you will be able to select the order you want to return and request a return.
We'll provide a return label to ship your item back.
What if I want to return my item?
What if I want to return my item?
Step 1: Check to make sure your product meets the Conditions for Return:
- It has been less than 45 days since you purchased the item
- It is in its original, unused and unassembled condition, and it is in its original packaging complete with tags, instructions, and inserts.
- It has not been customized (color, finish, dimensions, upholstery, etc.)
- It is not a clearance item
- It is an eligible return item. Items that are not eligible for return are specified on the product page under the description.
Step 2: Log into your account using the email address that you used to place the order. You will receive a 6 digit code through your email to access your account. Once you are in your account, you will be able to select the order you want to return and request a return.
Step 3: Use the shipping label provided and tape it to the box, dropping it off at your local UPS store.
Once we receive your item(s) and confirm they meet the Conditions for Return, we'll credit your refund minus the original shipping (if applicable) and the return label fee to your original payment method. All returns are subject to our Terms of Use.
What can I expect for return fees?
What can I expect for return fees?
Return label fees range depending on the weight of the product. We’ll always try to get you the lowest rate possible!
What if I want to exchange my item?
What if I want to exchange my item?
To exchange a product, please reach out to us directly at info@tealtriangle.com and we will assist you with the exchange process.
Will I be refunded my original shipping fees?
Will I be refunded my original shipping fees?
All original shipping fees are non-refundable.